Terms of Service

1. Acceptance of these terms

By accessing or using Fylento, you agree to these Terms of Service. If you do not agree to these terms, you should not use the service.

These terms apply to the Fylento website, its file-processing tools, account functionality, any paid subscriptions that may be offered, and related services.

2. The Fylento service

Fylento provides tools for working with PDFs, images, documents, and other supported files. Features may include merging, splitting, compressing, editing, converting, organizing, protecting, signing, and other file-processing operations.

Features, supported formats, usage limits, availability, and processing methods may change as the service develops.

3. Local and cloud processing

Most Fylento tools process files directly in your browser or on your device. For those tools, the contents of the files being processed do not need to be uploaded to Fylento for the requested processing operation.

Some specialized tools require cloud or server-based processing. When a tool requires files to be uploaded or sent to a third-party processing provider, Fylento identifies that processing model in the tool interface or related documentation where reasonably practical.

For more information about file processing and personal data, read our Privacy Policy.

4. Accounts

Certain Fylento features require an account, including some cloud-processing and account-specific functionality. You are responsible for providing accurate account information and for maintaining the security of your account credentials.

You are responsible for activity performed through your account unless the activity resulted from a security failure for which Fylento is legally responsible.

5. Service plans and usage limits

Fylento may provide free access and may offer paid service plans with different features, advertising experiences, file-size limits, batch limits, cloud-processing allowances, or other usage limits.

If paid plans are offered, the applicable price, billing interval, included features, and material usage limits will be disclosed before purchase.

Fylento may modify plan features or limits from time to time. Material changes affecting an active paid subscription will be handled in accordance with applicable law and any notice requirements that apply.

6. Subscription billing and renewal

If Fylento offers recurring paid subscriptions, monthly or annual plans may automatically renew at the end of each billing period unless cancelled before the next renewal date.

By purchasing a recurring subscription, you authorize the applicable payment provider to charge the payment method used for your purchase for recurring subscription fees, applicable taxes, and other amounts disclosed at checkout.

The price, billing frequency, and applicable charges will be shown before you complete a purchase.

7. Cancellation

You may cancel a paid subscription before its next renewal. Unless otherwise stated, cancellation prevents future renewal charges and your paid access continues until the end of the billing period already purchased.

Cancelling a subscription does not automatically entitle you to a refund for amounts already paid.

8. Refunds

Refund requests, duplicate charges, billing errors, service problems, and applicable consumer rights are governed by our Refund Policy.

Nothing in these terms limits refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded.

9. Payment processing

If Fylento accepts paid subscription purchases, payments may be processed by an authorized third-party payment provider or Merchant of Record, such as Paddle.

The payment provider may process payment details, taxes, invoices, refunds, chargebacks, and related transaction information under its own terms and privacy practices.

Fylento does not require you to send complete payment-card details directly to our support email or through file-processing tools.

10. Usage limits and fair use

Fylento may impose technical or account-based limits on file sizes, file counts, pages, processing jobs, cloud conversions, concurrent operations, or other resource-intensive activities.

You may not attempt to bypass, circumvent, automate around, or defeat usage limits, security measures, subscription restrictions, or other technical controls.

Fylento may temporarily restrict abusive or unusually excessive activity when reasonably necessary to protect the service, infrastructure, users, or third-party providers.

11. Acceptable use

You may use Fylento only for lawful purposes. You must not use the service to knowingly upload, process, distribute, or create material in violation of applicable law or the rights of another person.

You must not use Fylento to interfere with the service, distribute malware, attack infrastructure, gain unauthorized access to systems, scrape or overload the service in an abusive manner, or perform other harmful activity.

12. Your files and content

You retain ownership of files and content that you process through Fylento.

You are responsible for ensuring that you have the necessary rights or permission to use, modify, convert, upload, or otherwise process the files you submit to the service.

Fylento does not claim ownership of your documents merely because you use them with a Fylento tool.

13. Fylento intellectual property

Fylento's original website design, branding, logos, graphics, interface elements, written content, original source code, and other original materials are protected by applicable copyright, trademark, and other intellectual-property laws.

Fylento™ is used as a trademark for the Fylento service. Nothing in these terms grants permission to impersonate Fylento, misrepresent an affiliation with Fylento, or use Fylento branding in a way that is likely to cause confusion.

You may not reproduce, republish, sell, distribute, or create a substantially copied version of protected Fylento materials except where permission has been granted or applicable law permits the activity.

Third-party software, libraries, trademarks, and other third-party materials remain subject to their respective licenses and ownership rights.

More information is available on our Copyright & IP page.

14. Third-party services

Some Fylento features may rely on third-party infrastructure, APIs, cloud-processing services, payment providers, analytics services, advertising services, or other external technology.

Those third-party services may have their own terms, privacy practices, availability requirements, and technical restrictions.

15. Service availability and changes

We aim to keep Fylento reliable, but uninterrupted or error-free operation cannot be guaranteed.

Features may occasionally be unavailable because of maintenance, infrastructure issues, third-party outages, security concerns, technical changes, or circumstances outside our reasonable control.

Fylento may add, modify, replace, or discontinue features when reasonably necessary to operate and improve the service.

16. No guarantee of file results

File conversion, compression, repair, OCR, editing, and other automated processing may not produce perfect results for every file.

You should review important output files and keep appropriate backups of original files before relying on processed results.

17. Disclaimer of warranties

To the maximum extent permitted by applicable law, Fylento is provided on an "as is" and "as available" basis without warranties that cannot otherwise be implied under applicable law.

We do not guarantee that every tool will be suitable for every purpose, that every conversion will preserve all formatting, or that the service will always be uninterrupted.

18. Limitation of liability

To the maximum extent permitted by applicable law, Fylento will not be liable for indirect, incidental, special, consequential, or similar losses resulting from use of or inability to use the service.

Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.

19. Changes to these terms

These Terms of Service may be updated as Fylento develops, including when new tools, subscriptions, payment systems, or legal requirements are introduced.

The updated date at the top of this page indicates when the current version was last revised.

Where legally required, additional notice may be provided for material changes affecting existing paid subscribers.

20. Contact

If you have questions about these Terms of Service, billing, or your use of Fylento, contact: