Privacy Policy

1. Overview

Fylento provides tools for working with PDFs, images, documents, and other supported files.

This Privacy Policy explains what information may be collected when you use Fylento, how that information may be used, and the choices available to you.

2. Browser-local file processing

Most Fylento tools are designed to process files directly in your web browser or on your device.

When a tool operates entirely in your browser, the contents of the file you select do not need to be uploaded to Fylento in order for that processing operation to be performed.

Browser-local tools include many PDF and image operations such as merging, splitting, organizing, cropping, converting, compressing, resizing, OCR, metadata removal, and other supported local operations. The exact processing method depends on the tool being used.

Some browser-local tools may still load application code, libraries, models, fonts, or other technical resources needed for the tool to operate. That does not by itself mean the contents of your selected file are uploaded for processing.

3. Cloud and server-based file processing

Some specialized Fylento tools require server-side or cloud processing. When a tool is cloud-based, the file you choose must be transmitted from your device so the requested operation can be completed.

Current cloud-based Office conversion functionality may use Adobe PDF Services. For example, supported Excel-to-PDF and PowerPoint-to-PDF conversions may be processed through that service. Fylento aims to identify cloud-based tools clearly in the product interface.

Files submitted for cloud processing are used to perform the requested operation and return the result. Fylento requests deletion of temporary cloud-processing assets after supported conversion jobs when the applicable provider and workflow allow that deletion request to be made.

Temporary copies, processing records, logs, or provider-side data may still exist for limited periods according to the provider's own privacy, security, operational, and legal requirements.

Third-party processing providers may process information according to their own privacy policies, security practices, and service terms.

4. Account information

Many browser-local Fylento tools can be used without signing in. Certain cloud features and account-specific functionality require an account.

If you create a Fylento account, Fylento may collect and store information such as your email address, account identifier, subscription status, plan type, billing interval, usage allowances, usage counters, and other information necessary to operate the account and enforce plan limits.

We may also maintain information needed to secure the account, authenticate you, prevent abuse, provide customer support, and manage subscription-related functionality.

Account authentication and account data may be handled using service providers such as Supabase. Authentication emails may also be delivered through an email infrastructure provider.

5. Subscription and billing information

If you purchase or manage a Fylento subscription, payment processing and billing may be handled by an authorized third-party payment provider or Merchant of Record, such as Paddle.

The payment provider may collect information such as your name, billing address, payment method information, tax information, transaction details, and other information required to complete and administer the purchase.

Fylento may receive limited transaction and subscription information from the payment provider, such as the plan purchased, payment status, customer or subscription identifiers, renewal status, cancellation status, and billing dates.

Fylento does not require you to send complete credit-card numbers, card security codes, or similar sensitive payment credentials to our support email.

6. Analytics and performance information

Fylento uses analytics and performance-monitoring services, including Vercel Analytics and Vercel Speed Insights, to better understand how the website performs and how visitors use the service.

Technical information associated with these services may include pages visited, browser or device information, general technical characteristics, performance measurements, referral information, and similar usage data.

This information helps us identify errors, understand usage patterns, improve loading performance, and improve the Fylento experience.

7. Advertising and Google AdSense

Fylento may display advertising through Google AdSense and related Google advertising services on eligible public content and tool pages.

Fylento is designed not to load its AdSense advertising runtime on account, sign-in, password-recovery, checkout-status, unfinished-tool, and other pages that are not intended for advertising. Paid Ad-Free and Pro experiences are also intended not to receive Fylento's AdSense advertising.

Third-party advertising providers, including Google, may use cookies or similar technologies to deliver, measure, limit the frequency of, and personalize advertising based on visits to Fylento or other websites, subject to your applicable consent choices and settings.

Your browser may automatically provide information to Google when Google advertising services are used, such as the page being visited, IP address, browser information, and cookie or advertising identifiers.

You can learn more about how Google uses information from sites that use its services at Google's partner-sites information page.

You can manage personalized advertising settings through Google Ads Settings.

Additional industry advertising choices may be available at YourAdChoices, depending on your location.

8. Cookies and consent choices

Cookies and similar technologies may be used for advertising, consent management, security, service functionality, analytics, fraud prevention, authentication, and other purposes described in this policy.

Where required, Fylento may display a consent or privacy-choice message that allows you to make choices regarding advertising or related data processing.

You can also control or delete cookies using your browser settings. Disabling some technologies may affect certain website functionality or the advertising displayed to you.

9. Technical and security information

Fylento and its infrastructure providers may process technical information necessary to operate and protect the website.

This may include IP addresses, request timestamps, browser or device information, requested URLs, error information, security events, and other server or network logs.

Such information may be used to maintain reliability, diagnose problems, prevent abuse, detect fraud, enforce limits, and protect the security of the service.

10. How we use information

Depending on the information and service involved, Fylento may use information to:

• provide and operate Fylento;
• process requested file operations;
• manage accounts and subscriptions;
• authenticate users and secure accounts;
• enforce plan limits and prevent abuse;
• process and verify subscription status;
• provide customer support;
• measure website performance and reliability;
• display and measure advertising where eligible;
• detect fraud and security threats;
• improve Fylento's tools and user experience;
• comply with applicable legal obligations.

11. Legal bases for processing

Where applicable privacy law requires a legal basis for processing personal information, the basis may depend on the circumstances.

It may include performing a contract with you, taking steps at your request before entering into a contract, your consent, compliance with legal obligations, and legitimate interests such as operating, securing, improving, and preventing abuse of Fylento.

Where processing relies on consent, you may have the right to withdraw that consent, subject to applicable law.

12. Service providers and disclosure

Fylento may share information with service providers when reasonably necessary to operate the service.

These providers may include website hosting and infrastructure providers, authentication and database providers, cloud file-processing providers, analytics and performance services, advertising providers, payment providers, email-delivery providers, fraud-prevention services, and other technology vendors.

Fylento may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, protect users or the service, investigate fraud or abuse, or establish or defend legal rights.

13. Sale of personal information

Fylento does not sell personal information to advertisers in exchange for money.

Advertising technologies may involve data processing that is treated as "sharing," "targeted advertising," or a similar concept under certain privacy laws. Where applicable, Fylento will provide privacy choices required by those laws.

14. Data retention

Fylento retains personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the service, managing accounts and subscriptions, maintaining security, resolving disputes, preventing abuse, and meeting legal obligations.

Retention periods may vary depending on the type of information, the service involved, and applicable legal or contractual requirements.

Browser-local file contents are not retained by Fylento merely because you used a browser-local processing tool. Cloud-processed files may be subject to temporary processing and provider-side retention as described above.

15. International processing

Fylento's service providers may operate infrastructure in different countries. As a result, information may be processed outside the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

16. Security

Fylento uses reasonable technical and organizational measures intended to protect information and the service against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, network, transmission method, or storage system can be guaranteed to be completely secure.

17. Your privacy rights and account deletion

Depending on where you live, privacy law may give you rights regarding your personal information.

These rights may include requesting access, correction, deletion, restriction, portability, withdrawal of consent, or objection to certain processing.

Certain jurisdictions may also provide rights relating to targeted advertising, the sale or sharing of personal information, or automated processing.

Where account deletion is available through Fylento, deleting an account may also require cancellation of an active subscription before the account deletion can be completed.

Privacy requests may be sent to support@fylento.com. We may need to verify your request before acting on it.

18. Third-party websites

Fylento may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies, and Fylento is not responsible for the privacy practices of unrelated third-party websites.

19. Children

Fylento is not directed specifically to children, and users should only use the service if they are legally permitted to do so in their jurisdiction or have any consent required by applicable law.

20. Changes to this policy

This Privacy Policy may be updated as Fylento adds or changes tools, account functionality, subscriptions, payment services, advertising features, or other technology.

The date at the top of this page indicates when the current version was last revised.

21. Related policies

You may also review Fylento's Terms of Service, Refund Policy, and Copyright & IP page.

22. Contact

For privacy questions or requests, contact: