Refund Policy

1. Overview

Fylento offers optional paid subscriptions for additional features, higher usage limits, and an advertising-free experience.

This Refund Policy explains how cancellations, refunds, billing errors, and subscription renewals are handled.

2. Subscription cancellations

You may cancel a paid Fylento subscription at any time. Cancellation stops future renewals but does not normally end access immediately.

Unless otherwise stated, paid features remain available until the end of the billing period that has already been paid for.

3. Refund requests

If you believe you were charged incorrectly, experienced a significant service problem, or have another valid reason for requesting a refund, contact us as soon as possible.

We recommend submitting refund requests within 14 days of the relevant charge so the issue can be reviewed promptly.

Refund eligibility may depend on the circumstances of the purchase, the amount of the service already used, applicable consumer-protection law, and the policies of our payment provider.

4. Renewal charges

Fylento subscriptions renew automatically unless cancelled before the next billing date.

A renewal charge is not automatically refundable simply because the subscription was not cancelled before renewal. However, you may still contact us if you believe a renewal was made in error or if applicable law provides you with additional refund rights.

5. Duplicate or incorrect charges

If you are charged more than once for the same subscription or believe the amount charged was incorrect, contact us so the transaction can be investigated.

Confirmed duplicate or erroneous charges will be corrected or refunded as appropriate.

6. Service problems

If a paid Fylento feature is materially unavailable or fails to operate as described, please contact us with enough information for us to investigate the problem.

Depending on the circumstances, an appropriate resolution may include troubleshooting assistance, restored access, account credit, or a refund.

7. Payment provider

Paid subscriptions may be processed by an authorized third-party payment provider or Merchant of Record.

Refunds may therefore be issued or processed through that provider, and additional payment-provider terms may apply to the transaction.

8. Consumer rights

Nothing in this policy is intended to limit any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.

Where applicable law provides stronger rights than this policy, those legal rights take precedence.

9. How to request a refund

To request assistance with a charge or refund, contact:

Please include the email address associated with the purchase and enough information to identify the transaction. Do not send passwords, complete payment-card numbers, or other sensitive payment credentials by email.

10. Related policies

This Refund Policy should be read together with our Terms of Service and Privacy Policy.