Refund Policy

1. Overview

Fylento may offer optional paid subscription plans. When paid subscriptions are available for purchase, the applicable benefits, billing intervals, prices, and material limits will be disclosed before purchase.

This Refund Policy explains how cancellations, refund requests, billing errors, renewals, and related payment matters are handled.

2. Merchant of Record

When Fylento accepts paid subscription purchases through Paddle, Paddle may act as the Merchant of Record for transactions made through its platform.

For a transaction processed through Paddle, Paddle may process the payment, applicable taxes, receipts, and approved refunds associated with that transaction.

Paddle's Buyer Terms, Refund Policy, and applicable consumer-protection law may provide additional rights that apply to your purchase.

3. Subscription cancellations

If you have an active paid Fylento subscription, you may cancel it through the available account or billing controls.

A standard cancellation stops future renewals. Unless the subscription is cancelled immediately, your paid benefits normally remain available until the end of the billing period that has already been paid for.

Where Fylento offers an immediate-cancellation option, choosing it ends the subscription and associated paid access immediately.

Cancelling a subscription, including cancelling it immediately, does not by itself guarantee a refund of a charge that has already been made. Refund eligibility is handled separately under this policy, Paddle's applicable policies, and applicable law.

4. Refund requests

If you believe you were charged incorrectly, experienced a material problem with a paid Fylento service, or otherwise believe you are entitled to a refund, you may request assistance.

Refund eligibility depends on factors including the circumstances of the transaction, Paddle's applicable refund rules, and any consumer-protection rights that apply to you.

Some jurisdictions provide statutory cancellation, withdrawal, or refund rights. Nothing in this policy limits rights that cannot legally be excluded.

5. Renewal charges

Recurring paid Fylento subscriptions may renew automatically unless they are cancelled before the applicable renewal date, as disclosed when the subscription is purchased.

A renewal charge is not automatically refundable solely because the subscription was not cancelled before renewal.

You may still request assistance if you believe a renewal was made incorrectly or if Paddle's policies or applicable law provide a refund or withdrawal right.

6. Duplicate or incorrect charges

If you believe you were charged more than once for the same subscription or that the amount charged was incorrect, please contact us or Paddle so the transaction can be investigated.

Confirmed duplicate or erroneous charges may be corrected or refunded as appropriate.

7. Service problems

If a paid Fylento feature is materially unavailable or does not operate as described, please contact us with enough information for us to investigate.

Depending on the circumstances, an appropriate resolution may include troubleshooting, restoring access, correcting an account issue, or requesting a full or partial refund through Paddle.

8. Approved refunds

For purchases processed through Paddle, approved refunds may be processed through Paddle. Refunds may be full or partial depending on the circumstances and the applicable refund decision.

The time required for refunded funds to appear in your account may depend on Paddle, your payment method, your financial institution, and applicable payment-network processing times.

Where an approved refund, Paddle's terms, or applicable law requires paid access to end or be adjusted, Fylento may update the associated subscription or paid access accordingly.

9. Consumer rights

Nothing in this policy is intended to limit any refund, cancellation, withdrawal, warranty, or other consumer right that cannot legally be excluded or restricted.

Where applicable law or Paddle's applicable buyer terms provide stronger rights than this policy, those rights take precedence.

10. How to request assistance

For help with a Fylento purchase, billing issue, or refund request, contact:

Please include the email address associated with the purchase and enough information to identify the transaction.

Do not send passwords, complete payment-card numbers, security codes, or other sensitive payment credentials by email.

For transactions in which Paddle acts as the Merchant of Record, customers may also use Paddle's buyer support and refund-request services.

11. Related policies

This Refund Policy should be read together with our Terms of Service and Privacy Policy.